Legal

Terms of Service

Effective July 30, 2026

These Terms of Service govern your use of Lil' Rollout's websites, applications, communications, and neighborhood curbside can services (collectively, the “Services”). By creating an account, requesting or purchasing service, or otherwise using the Services, you agree to these Terms and our Privacy Policy.

1. Adult account holders

The person who creates or controls an account must be at least 18 years old and legally able to enter into a contract. The adult account holder is the party to these Terms and is responsible for all activity under the account, including activity by any child or other person authorized to use limited features. The account holder must provide accurate service, contact, access, and payment information and protect unrestricted account credentials.

2. Parent-owned businesses and child operators

Lil' Rollout supports kid-run neighborhood businesses overseen by parents or legal guardians. An adult account holder may create and maintain a family-operated business account and authorize a minor child to use designated route or service features under the adult's permission and supervision. A child's authorized use does not make the child a party to these Terms and does not transfer the adult account holder's responsibilities to the child.

The adult account holder remains responsible for customer communications, payment obligations, compliance with applicable federal, state, and local laws, deciding when and where a child may work, providing appropriate supervision, and the conduct of authorized child operators while using the Services or performing neighborhood work.

3. Limited child-operator access

Child operators should use only designated limited-access features, such as viewing an assigned route and recording whether a can was rolled out, rolled in, skipped, or inaccessible. Children may not independently accept these Terms, enroll customers, configure billing or auto-pay, change ownership or legal settings, export customer data, or access unrestricted administrative functions. Adult account holders should not give children unrestricted account passwords. Lil' Rollout may provide a parent-controlled operator profile, PIN, or device handoff mode to limit access.

4. A neighborhood service performed with parent oversight

Services may be performed by children working with a parent, guardian, or other responsible adult. Customers agree to provide a reasonably safe, lawful, and accessible path to the cans and curb. Children must not be asked to enter a home, garage, fenced area with an unsecured animal, or any area presenting an unreasonable hazard.

5. Service scope and scheduling

The selected service description, schedule, price, and any business-specific details shown at enrollment or in the account form part of these Terms. Pickup schedules may depend on municipal schedules, holidays, weather, road access, customer instructions, and operator availability. Customers are responsible for keeping schedules, addresses, gate instructions, and can locations current.

6. Missed, delayed, or imperfect service

We will do our best. This is a neighborhood service, often performed by kids, and an occasional can may be missed, delayed, placed differently than expected, or affected by circumstances outside anyone's control. Please tell us promptly and give the operator a reasonable opportunity to correct the issue. Unless required by law, the usual remedy for a verified missed service is re-performance, an account credit, or a refund for the affected service—not indirect, consequential, punitive, or special damages.

7. Customer responsibilities and safety

Customers must secure animals; keep pathways reasonably clear, illuminated, and free of hazards; maintain cans in usable condition; avoid overloading cans; and comply with local waste rules. We may decline or pause service when an area, can, item, animal, person, weather condition, or instruction appears unsafe, unlawful, abusive, or outside the agreed service.

8. Prices, payments, taxes, and refunds

You agree to pay the prices and applicable taxes disclosed before purchase. One-time payments are due as stated. Monthly or recurring service continues until canceled under the disclosed cancellation terms. Except where law requires otherwise, amounts already earned for completed services are not refundable. Credits or refunds for missed or canceled services are determined based on the circumstances and the applicable service description.

9. Automatic payments and recurring billing

Automatic payment is not activated merely by accepting these Terms. If an auto-pay feature is offered, enrollment must be optional and accompanied by a separate, clear authorization showing the amount or pricing method, billing frequency, start timing, how to cancel, and any material renewal terms before payment information is submitted. Only the adult account holder may enroll in or modify auto-pay. By separately enrolling, the adult account holder authorizes the disclosed recurring charges until cancellation. Cancellation will stop future charges after any already-processed or contractually earned amount, subject to applicable law. We will provide a reasonably simple cancellation method and any notices required by law.

10. Communications

You agree to receive transactional emails, texts, or calls reasonably necessary to operate the Services, such as account verification, schedule changes, service updates, receipts, safety questions, and payment notices. Marketing messages, if any, will be handled separately and may be opted out of as required by law. Message and data rates may apply. The adult account holder is responsible for deciding whether a child may see or respond to service-related communications on a shared device.

11. Accounts, suspension, and cancellation

You may stop using the Services and request cancellation through the available account or contact method. We may suspend or terminate service for nonpayment, fraud, repeated unsafe conditions, harassment, unlawful use, material breach, or operational necessity. We will provide notice when reasonably practical.

12. User content and child information

You retain ownership of content you submit. You grant us a limited license to host, process, display, and transmit it only as needed to operate, secure, improve, and support the Services. Do not submit unlawful, infringing, deceptive, harmful, or unnecessary sensitive information. Adult account holders should avoid entering a child's full legal name, birthdate, school, personal phone number, personal email, or other unnecessary identifying information.

13. Youth work laws and local requirements

Lil' Rollout does not determine whether a particular child may perform a particular job in every location. The adult business owner is responsible for confirming and following applicable child-labor, family-business, licensing, insurance, tax, supervision, hour, and safety requirements. No feature or statement in the Services is a representation that a child's work is lawful in every state or circumstance.

14. Third-party services

The Services may rely on third parties for hosting, authentication, maps, messaging, payments, and related functions. Their terms and privacy practices may also apply. We are not responsible for third-party products or outages outside our reasonable control.

15. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We do not promise uninterrupted, error-free, or perfectly timed service. We disclaim implied warranties to the extent they may lawfully be disclaimed. Nothing in these Terms excludes rights or warranties that cannot be excluded under applicable law.

16. Limitation of liability

To the maximum extent permitted by law, Lil' Rollout and participating operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits or data. Our aggregate liability arising from a claim will not exceed the greater of $100 or the amount paid for the affected Services during the three months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

17. Indemnity

To the extent permitted by law, you agree to reimburse Lil' Rollout and the applicable operator for losses arising from your unlawful use of the Services, your material breach of these Terms, or unsafe conditions or inaccurate instructions under your control. This does not require you to indemnify anyone for their own unlawful conduct or negligence where prohibited by law.

18. Disputes and governing law

Please contact us first so we can try to resolve concerns informally. These Terms are governed by South Carolina law, without regard to conflict-of-law rules, except that mandatory consumer protections of your home state still apply. Unless applicable law requires otherwise, disputes may be brought in the state or federal courts serving Charleston County, South Carolina. Nothing here prevents either party from using an eligible small-claims court or contacting a government agency.

19. Changes

We may update these Terms. We will post the revised version and effective date and provide additional notice when required. Material changes will apply prospectively. Continued use after the effective date constitutes acceptance to the extent permitted by law; when required, we will request renewed consent.

20. Contact

Lil' Rollout is based in Mount Pleasant, South Carolina. Use the contact method shown in the app or on the applicable operator's public page for service questions or legal requests.